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Certificate in Management
| Outline Content and Deliverables The ILM Level 3 Certificate in Management aims to give managers the foundation for their formal development in this role. The qualification does this by developing core management skills and assisting participants in gaining the fundamental knowledge required by a manager.
This 20 day programme is highly interactive and participative, where participants will be working on real life management issues from their own personal experience and building and supporting skills learnt from each workshop, with clear outputs and tools to support the implementation of the learning back in their roles in the business.
The qualification will also require participants to produce a number of work based assignments and projects, related directly to their business and their own roles. This method provides the formal qualification assessment for the programmes.
An outline of the objectives, content and deliverables for the programme follows below:
Developing yourself and others – 1 Day
Know how to identify development needs and develop self and others to achieve organisational objectives
Achieving objectives through time management – 1 Day
Know how to use effective time management to prioritise and achieve objectives
Solving problems and making decisions – 2 Days
Know how to describe a problem, its nature, scope and impact
Know how to gather and interpret information to solve a problem
Know how to solve a problem
Know how to plan the implementation and communication of decisions
Introduction to leadership – 1 Day
Understand leadership styles
Understand leadership qualities and review own leadership qualities and potential
Organising and delegating and Building the team – 1 Day
Know how to organise people to achieve objectives
Know how to delegate to achieve workplace objectives
Understand how to develop and maintain trust at work
Know how to build the team
Motivating to perform in the workplace – 1 Day
Understand the value of assessing performance to meet organisational and individual needs
Know how to motivate the team to improve performance in the workplace
Understand the value of feedback in the workplace
Coaching and training your work team – 1 Day
Understand training appropriate to the workplace
Understand how to coach an individual in an organisation
Recruiting, selecting and inducting new staff in the workplace – 2 Days
Know how to plan to recruit
Know how to select the right person
Understand the induction process
Managing performance – 2 Days
Know how to manage performance
Managing projects and Writing for business – 1 Day
Know how to manage a simple workplace project
Understand the costs and benefits resulting from a workplace project
Know how to write a report
Working with costs and budgets – 1 Day
Know how to work to a budget
Understand costs within an organisation
Understanding and planning change in the workplace – 2 Days
Understand change in an organisation
Understand the effects of change on people and finance in an organisation
Understand the forces for change in an organisation
Understand planning for change in an organisation
Understand continuous improvement in an organisation
Managing customer service – 1 Day
Understand basic customer service
Know how to care for the customer
Effective meetings for managers – 1 Day
Know how to manage and contribute to a meeting
Giving briefings and making presentations in the workplace – 1 Day
Know how to conduct a briefing or presentation
Project Presentations – 1 Day
Certificate Assessments
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