Diploma in Management

Outline Content and Deliverables

The ILM Level 3 Diploma in Management aims to give managers the widest choice for their formal development in this role. The qualification does this by developing a very wide range of management skills and assisting participants in gaining the comprehensive knowledge required by a manager. This qualification builds on the ILM Level 3 Certificate in Management, though is more suited to the experienced manager, due to the more challenging demands of the programme.

This 9 day programme is highly interactive and participative, where participants will be working on real life management issues from their own personal experience and building and supporting skills learnt from each workshop, with clear outputs and tools to support the implementation of the learning back in their roles in the business.

The qualification will also require participants to produce a number of work based assignments and projects, related directly to their business and their own roles. This method provides the formal qualification assessment for the programmes.

An outline of the objectives, content and deliverables for the programme follows below:

Understanding organisations in their context – 2 Days
Understand the context within which an organisation operates
Understand the financial environment within which an organisation operates
Understand the economic environment within which an organisation operates

Understanding culture and ethics in organisations – 1 Day
Understand an organisation’s culture
Understand ethics and values in business
Understand the organisation’s social responsibility

Managing creativity and innovation in the workplace – 1 Day
Understand the importance of creativity and innovation for the organisation

Obtaining information for effective management – 1 Day
Know how to gather information
Know how to validate and analyse information and draw conclusions

Managing the employment relationship – 1 Day
Understand diversity in the workplace
Know how to maintain discipline in the workplace

Communicating one-to-one at work and Managing conflict in the workplace – 2 Days
Understand the impact of non-verbal communication
Understand the importance of one-to-one communication
Know how to conduct interviews in the workplace
Know how to resolve conflict in the workplace

Marketing for managers – 1 Day
Understand basic marketing concepts

Project Presentations – 1 Day


Diploma Assessments (in addition to Certificate)

• Organisational Context and Culture Assignment
• Conflict and the Employment Relationship Assignment
• Communication: One-to-One and Meetings Assignment
• Innovation Project (Click here for sample assessment)
• Presentation