The benefits of change and the consequences of not changing
The role of change in the survival and prosperity of organisations
Concepts of creativity and innovation and their significance for organisational success and change management
Barriers to change and innovation – how to identify them and other difficulties in implementing change
Means of overcoming barriers and difficulties including unfreezing and freezing techniques
Methods to monitor and control progress of change against plan, including use of Gantt charts, network planning
Change fatigue and its adverse effects
Ways to organise and co-ordinate resources and activities to achieve planned change
Direct and indirect aspects of change – human and financial effects upon other people, departments and organisations
Simple PESTLE analysis
Organisational SWOT analysis
The principles of change management
Basics of system theory and process design
Methods of planning for change
Differentiate between fixed and variable costs
The importance of communication and involving people to facilitate effective change
The importance of quality awareness and the need to strive for continuous improvement
Service standards as appropriate to own organisation
Quality circles, benchmarking, Kaizen
The importance of commitment and loyalty to the organisation
Ways to involve people in quality and continuous improvement, including suggestion schemes/role models
Ways to evaluate continuous improvement activities