Building the team

Duration of Course - 1 Day

Unit Aims

To develop knowledge and understanding of building the team as required by a practising or potential manager.

Learning Outcomes

• Understand how to develop and maintain trust at work
• Know how to build the team

Course Outline

• The nature of formal and informal working relationships
• Role of open communications and the need to keep people informed, in creating effective working relationships
• Range of internal and external contacts
• Differences between people, and the effects on relationship building
• Differences in organisational culture, and the effects on relationship building at work
• Social skills appropriate to the workplace
• Range of behaviours which develop, maintain and destroy trust at work
• The importance of maintaining confidentiality in the workplace
• Characteristics of groups and teams – the differences, examples within the workplace
• Tuckman’s theory of group formation
• How to identify team roles (eg Belbin) and the uses and implications for managers
• Building a balanced team to achieve objectives