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Motivating to perform in the workplace

Duration of Course - 1 Day

Unit Aims

To develop knowledge and understanding of motivating the team to perform as required by a practising or potential manager.

Learning Outcomes

  • Understand the value of assessing performance to meet organisational and individual needs
  • Know how to motivate the team to improve performance in the workplace
  • Understand the value of feedback in the workplace

Course Outline

  • The purpose and value of formal and informal performance assessment at work (formal assessment includes performance review/appraisal)
  • Ways to ensure fair and objective assessment
  • Preparations necessary for effective, valid and reliable assessments
  • Feedback techniques following assessment
  • Roles and responsibilities of individuals in the performance assessment process
  • Appropriate assessment records
  • How to conduct formal appraisals
  • Overview of the factors influencing behaviour at work
  • Basic theories of motivation and their application to teams and individuals
  • Styles and patterns of behaviour at work
  • Range of techniques to motivate individuals and monitor performance
  • Positive approaches to offset negative attitudes in the workplace
  • The importance of feedback to improve communication and performance
  • Types of feedback and their relative values in communication (visual, written, oral, aural)
  • Use of feedback to improve the performance of individuals in the workplace
  • How to use feedback techniques (formal/informal; positive/negative; timescale; format)
  • How to elicit feedback from others to improve own performance
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