Understand the value of assessing performance to meet organisational and individual needs
Know how to motivate the team to improve performance in the workplace
Understand the value of feedback in the workplace

The purpose and value of formal and informal performance assessment at work (formal assessment includes performance review/appraisal)
Ways to ensure fair and objective assessment
Preparations necessary for effective, valid and reliable assessments
Feedback techniques following assessment
Roles and responsibilities of individuals in the performance assessment process
Appropriate assessment records
How to conduct formal appraisals
Overview of the factors influencing behaviour at work
Basic theories of motivation and their application to teams and individuals
Styles and patterns of behaviour at work
Range of techniques to motivate individuals and monitor performance
Positive approaches to offset negative attitudes in the workplace
The importance of feedback to improve communication and performance
Types of feedback and their relative values in communication (visual, written, oral, aural)
Use of feedback to improve the performance of individuals in the workplace
How to use feedback techniques (formal/informal; positive/negative; timescale; format)
How to elicit feedback from others to improve own performance