Managing conflict in the workplace

Duration of Course - 1 Day

Unit Aims

To develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential manager.

Learning Outcomes

• Know how to resolve conflict in the workplace

Course Outline

• Possible causes of internal conflict, eg personal versus business objectives/values
• Causes of interpersonal friction at work, including bullying and harassment
• The effects of conflict on performance and the individual at work
• Stages in the development of conflict
• The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this
• Ways to create harmony at work and engender a positive atmosphere