Managing performance

Duration of Course - 2 Days

Unit Aims

To develop knowledge and understanding of performance management as required by a practising or potential manager.

Learning Outcomes

• Know how to manage performance

Course Outline

• The differing objectives of stakeholders in the organisation – customers, employees, partners, owners, the community
• Manager’s responsibility for managing team and individual performance and meeting objectives
• The relevance of SMART objectives, and how to set them
• How to set performance standards
• How to measure performance against agreed standards
• A range of methods for measuring performance and how to select the ideal one
• Techniques for performance monitoring and evaluation
• How to interpret variances in performance and take appropriate action
• Range of performance improvement techniques available to the manager