Influencing others at work

Duration of Course - 1 Day

Unit Aims

To develop knowledge and understanding of influencing others as required by a practising or potential manager.

Learning Outcomes

• Understand the value of networking
• Know how to influence and negotiate with others to achieve objectives

Course Outline

• Nature, purpose and value of networking
• Identification of relevant networks
• Effective networking practices and skills
• Network and contact creation
• Methods to establish and maintain effective professional relationships at various levels
• Formal and informal negotiation
• Negotiation strategy, tactics and behaviour
• Non-verbal communication and social skills
• Techniques for influencing others
• Value systems and other barriers to acceptance
• Conflict and its resolution to achieve a win-win situation
• Levels of power and authority, and the impact on negotiation